donoPrivacy Policy

This page describes what we collect when you use dono and how we keep that data protected. Our commitment is transparency: we explain our data practices in plain language, detail how third parties may access your information, and outline the rights you hold over your personal data. We do not sell your information to marketers, and we do not use your gaming history to profile you for external purposes.

We at dono collect data only to operate our platform, verify your identity, process payments, and comply with applicable law. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or local payment, or participate in our slot tournaments and live-dealer tables, we record transaction details, device information, and account activity. This data stays within our systems and is shared only with payment processors, compliance partners, and support staff who need it to serve you.

Our services are available only where local law permits. We maintain that users are responsible for verifying compliance with their own jurisdiction's regulations. This privacy policy applies to all dono users regardless of location, though data handling may differ based on regional legal requirements. If you have questions about how we handle your data, our support team in Jakarta and other regional offices can clarify our practices in Indonesian or English.

What Data We Collect on dono

We collect several categories of information to operate dono. First, account data: your name, email address, phone number, date of birth, and identity document details (KTP number, passport information). Second, payment data: your chosen deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), transaction amounts, and withdrawal requests. Third, device and usage data: your IP address, browser type, operating system, and the pages you visit within dono.

When you participate in our slot tournaments—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways—we record your session timestamps, bet amounts, and game outcomes. This data helps us detect fraud, resolve disputes, and ensure fair play. We do not use this information to profile you for marketing or to adjust game mechanics based on your behaviour. Our live-dealer tables similarly log your table participation and hand history for audit purposes only.

Note: We do not collect your data for purposes unrelated to account management, payment processing, or legal compliance. We do not track your browsing outside dono, and we do not share your gaming preferences with third parties for advertising.

We also collect information you provide voluntarily: support tickets, feedback forms, and communication with our customer service team. If you contact us via email or live chat regarding account issues, payment clarification, or game rules, we retain those conversations to improve our service and resolve your concerns. Our multilingual support staff in Jakarta, Surabaya, Bandung, Medan, and Semarang may access these records to assist you.

Account Information: Name, email, phone, date of birth, identity document details required for KYC verification and account security.
Payment Data: Deposit and withdrawal records, payment method details, transaction timestamps, and amounts processed through our payment partners.
Gaming Activity: Session logs, game participation, bet history, and outcomes recorded for fraud detection and dispute resolution.
Device & Access: IP address, browser information, operating system, and login timestamps used to secure your account and detect unauthorized access.

How We Use and Protect Your Data on dono

We use your data for five primary purposes. First, account management: we verify your identity, maintain your account balance, and process your deposits and withdrawals. Second, payment processing: we share your payment details with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) only to complete transactions. Third, fraud prevention: we analyze patterns to detect suspicious activity and protect your account from unauthorized access. Fourth, legal compliance: we retain records to meet regulatory requirements in jurisdictions where we operate. Fifth, customer support: we use your information to respond to your inquiries and resolve disputes.

We do not use your data for marketing purposes without your explicit consent. We do not sell your information to third parties. We do not use your gaming history to build advertising profiles or target you with promotional content. Our data retention follows a simple rule: we keep information only as long as necessary to serve you or comply with law. Once your account is closed and any disputes are resolved, we delete personal data within standard timeframes, except where legal obligation requires longer retention.

Our servers may sit outside your jurisdiction. We maintain data centres in multiple regions to ensure service reliability. Your data may be processed in countries with different privacy laws than Indonesia. However, we apply consistent security standards across all locations: encryption in transit, access controls, regular security audits, and staff training on data protection. We do not transfer your data to countries with weaker privacy protections without contractual safeguards.

Third-party processors handle specific functions on our behalf. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) receive only the information necessary to complete transactions. Compliance partners may access account data to verify identity and detect money laundering. Our hosting provider stores our systems but cannot access your personal information without authorization. We require all third parties to sign data-processing agreements committing them to the same privacy standards we maintain.

Your Rights on dono

Access your personal data and request a copy anytime via your account dashboard.
Correct inaccurate information by updating your profile or contacting support.
Request deletion of your account and associated data, subject to legal retention requirements.
Opt out of non-essential communications by adjusting your notification preferences.

Data We Cannot Delete

Transaction records required by financial regulations and anti-money-laundering law.
Gaming history needed to resolve disputes or investigate fraud claims.
Account closure records maintained for compliance and audit purposes.

We use cookies and similar tracking technologies to improve your experience on dono. Session cookies keep you logged in while you play. Preference cookies remember your language choice (Indonesian or English) and account settings. Analytics cookies help us understand how users navigate our platform so we can fix bugs and improve performance. We do not use cookies to track you across other websites or to build external advertising profiles. You can disable cookies in your browser settings, though this may limit dono functionality.

If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority. Our support team in Jakarta and regional offices can also address your concerns directly. Contact us via live chat, email, or phone in Indonesian or English, and we will investigate your complaint within standard response windows. We take data protection seriously and are committed to resolving issues transparently.

This privacy policy may change as we update our systems or respond to new legal requirements. We will notify you of material changes via email or a prominent notice on dono. Your continued use of our platform after such changes constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.